Terms & Conditions
1. Introduction
The Terms and Conditions govern the use of the Luxe Learn Website and its service. This includes facilitating the connection between Students and Tutors, enabling booking and payment for the lessons, and providing a marketplace for learning materials. By using the Service, you agree to these Terms of Service. The Service is owned and operated by Luxe Learn. Users can register as Students or Tutors through the whatsapp information provided on the website. By registering you agree to be bound by these terms and conditions. Intellectual property rights in the service belong to Luxe Learn, and users are granted permission to use the materials and content solely for using the service. The Terms of Service do not grant Users any rights to Luxe Learn’s intellectual property beyond what is specified. For further clarification or questions, Users can contact Karina on +44(0)7983203107.
2. Terms
By accessing the website at www.luxe-learn.com, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.
3. Luxe Learn Rights & Responsibilities
Luxe Learn takes on several responsibilities to ensure a smooth experience for both Tutors and Students. These include facilitating connections between Tutors and Students for lesson bookings and payments, maintaining a functional Website with occasional downtime for maintenance, and notifying Users of any planned maintenance or downtime.
4. User Responsibilities- this applies to both Students and Tutors, and anyone else who uses the Website
Users, including Students and Tutors, must report any concerning content they encounter. Users must not engage with others outside Luxe Learn or promote non-Luxe Learn services. Compliance with the Privacy Policy is required. Failure to follow these rules may lead to suspension.
5. Student Responsibilities
Students are responsible for accurate personal details and contact information. Students must confirm bookings within specified timeframes and provide valid payment details for their first lesson. By confirming a booking, students authorise Luxe Learn to process payments for lessons. Students are responsible for ensuring sufficient funds for bookings and must not bypass Luxe Learn in booking or engaging with tutors. They should provide necessary information to tutors for lessons and assess tutor suitability. Students are accountable for understanding and adhering to cancellation policies and ensuring access to the online classroom for virtual lessons. Failure to comply with terms may result in suspension. Students may cancel bookings with adequate notice and can cease using Luxe Learn services at any time.
6. Tutor Status & Responsibilities
Tutors are at least 18 years old, and legally permitted to work in the UK. They should ensure that students under 18 have parental consent for tuition. Tutors must provide accurate information, disclose any criminal history, and meet background check requirements if claimed. Failure to comply may result in account suspension and cancellation of bookings.
7. Payment
If a student cancels a booking less than 24 hours before the scheduled lesson, payment will still be processed. In case of complaints or refund requests, charges may proceed as usual but will be refunded accordingly. For online lessons, students will be charged the full fee if the tutor attends the online classroom for at least 15 minutes from the scheduled start time; otherwise, no charge will be incurred. If a lesson doesn't occur due to a student's absence without a valid reason, the full fee will still be charged.
8. Cancellations
Students have the option to cancel a booking before the scheduled lesson time. If a cancellation occurs a month in advance, no charges will apply. However, cancellations made less than a month before the lesson may result in charges, at the discretion of the tutor, either 50% of the lesson fee or no charge. Tutors also have the ability to cancel bookings, in which case students won't incur any fees and may receive a full refund if payment has been made. Once a lesson has started, cancellations are not permitted.
9. Use Licence
This is the grant of a licence, not a transfer of title, and under this licence you may not:modify or copy the materials;use the materials for any commercial purpose, or for any public display (commercial or non-commercial);remove any copyright or other proprietary notations from the materials; ortransfer the materials to another person or “mirror” the materials on any other server.This licence shall automatically terminate if you violate any of these restrictions and may be terminated by Luxe Learn at any time. Upon terminating your viewing of these materials or upon the termination of this licence, you must destroy any downloaded materials in your possession whether in electronic or printed format.
10. Disclaimer
The materials on Luxe Learn’s website are provided on an ‘as is’ basis. Big Fish Tutors Ltd makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.Further, Luxe Learn does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.
11. Limitations
In no event shall Luxe Learn or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Luxe Learn’s website, even if Luxe Learn authorised representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
12. Accuracy of materials
Luxe Learn may make changes to the materials contained on its website at any time without notice. However Luxe Learn does not make any commitment to update the materials.
13. Modifications
Luxe Learn may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service.
14. Governing Law
These terms and conditions are governed by and constructed in accordance with the laws of the UK and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.